I found their customer support rather rude and not understanding
Simply Romantic Judith off Covington GA () We registered totally free towards the a marketing ad, and you may taken care of thirty days and you can said not to ever replace instantly. It told you we can not reimburse, however, we shall make you 30 days totally free, but not during the time my month free shoud enjoys starte thay cancelled my personal subscription for shortage of payment. The entire experience is particularly a tear-of. It matched up myself with a lot of men, however a one replied my personal questions. I’ve a few girlfriends who entered meanwhile I did and they paired all of us up with exactly the same guys and never responded to possibly of these both. I want my personal cash return, however I am unable to even get them to address my characters.
It sould become investigated. Richard out of Brunswick GA () We made a blunder bringing their totally free? Once i tried to improve the new errors, I was told that unique reputation removed from the me personally are nearly impossible to switch. Immediately following checking new charge (very high) to possess monthly cost, etc and the already grievances I simply realize, seemingly I simply taken place so you’re able to fortune aside. Now I will merely prevent the new EHARMONY organization. Kate away from Collegeville PA AfganistГЎn mujeres personales () Was consumer regarding eharmony for approximately 3 years. Up coming revived again. Made a decision to help membership go out. As i in the first place authorized, I got lay account never to auto-replenish. Possess simply realized they car-revived my account and recharged my personal bank card to have high month-to-month rates instead of my written permission.
Once i tested the new Membership Options page, there was today no choice to imply though I have to auto replenish. After i made written complaint and you will need for reimburse, was informed that now account will not auto-replace and therefore no refund would be made. Discover notation back at my Membership Settings that membership does not re-the fresh new but there is however still no way for us to favor restoration solution. This is extremely misleading billing habit and you may I’m processing criticism having appropriate gov’t regulatory agency. Robert away from Dayton OH () You will find contacted eharmony thru e-mail for the past 90 days, asking its direction inside the cancelling my personal membership, but have had no Effect from their store. But they find it convenient so you’re able to age-mail us to advise that they’ve got merely restored my personal subscription to have a special week.
Subscription went aside and i revived for example month
Easily Cannot Hear From their website Within the next Day, I will Seek Court Assistance to Clear This matter! Mary regarding Fort Wayne Within the () I entered eHarmony into the an alternative step three-day deal. After joining, I obtained only 1 matches. The fresh fits failed to satisfy my personal point criteria (the newest fits is found step 1-1/2 hours away). I asked why We acquired it meets in addition they would not respond to my matter in person. The simply provided me with their processed email and spoken impulse whenever We after entitled, which they matches on postcode and you can, that when the person it coordinated myself with registered an invalid area code, it could matches beside me. No-one create make sure to discover appropriate reason behind the latest accident, and that i is actually informed that the match counted among the 3 protected me to possess my personal step 3-month trial.
Also, they will allow me to communicate with a manager. I experienced to send my personal topic as a result of postal mail to get much more focus. Conclusion, just after no legitimate suits, I attempted to find my cash back so you can no get. I experienced each of their hoops strive for some one to look at my situation, however, there can be no readiness to offer myself one attention. I reported from the Better business bureau however with no profits. They ended this new stream of emails having a rest that we obtained around three fits. They paid my account the fresh new $sixty I became billed by the eHarmony and you will eHarmony signed my account. Carmen out of Winter season Playground Florida () To the . A couple days once i got a message sent in my opinion to let be aware that there’s no matches for my situation.